Welcome to andreaventurashoes.com (the “Site”), the official online shop of Firenze Stile s.r.l..

The products being sold at Andreaventurashoes.com (hereinafter referred to as the “Website”) are sold and produced by Firenze Stile S.r.l. (P.IVA e C.F/ VAT No.: IT01932610510):

• Headquarter: Via La Casella,3 52010 Capolona (AR), Italy – Tel. +39 0575 421236 – Fax +39 0575 421891
• Registered office : Piazza San Jacopo, 294 52100 Arezzo (AR), Italy

Firenze Stile’s Customer Care department is available for all enquiries regarding orders, deliveries and, more generally, purchases:

• Email: customercare@andreaventurashoes.com
• Telephone: (+39) 0575-421236

from Monday to Friday, from 9.00 to 13.00 and from 14.30 to 18.00 (GMT +1: Rome / Paris / Berlin time).

GENERAL CONDITIONS OF SALE

Art. 1 – Acceptance of the General Conditions of Sale and conclusion of the contract

The contract stipulated between Firenze Stile S.r.l. (hereinafter referred to as “Firenze Stile”) and the Client (that is the party or individual who makes the purchase on the Website, not attributable to their commercial, business or professional activity) shall be concluded with the acceptance, including partial acceptance, of the order by Firenze Stile . Should the order not be accepted, Firenze Stile shall in any case provide prompt notification to the Client.

By placing an order through one of the available methods, according to the order form on the Website (hereinafter referred to as the “Order”), the Client confirms having read all the information provided during the purchase process and confirms full acceptance of these General Conditions (hereinafter referred to as the “Conditions”).

These Conditions may be printed or saved on a durable medium, in accordance with the  provisions of Article 12 of Italian Legislative Decree 70/2003 and Article 51 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014.

Art. 2 – Purchase method

The only products offered for sale by Firenze Stile are those shown on andreaventurashoes.com website at the time of placing the Order, as they are described on the relevant information pages.

However, it shall be understood that the images accompanying the information regarding a product are shown for information purposes only and may not be wholly representative of the product’s features, possibly differing, for example, in colour and size (in some cases due to the browser and screen used to access the Website and view the images).

To place an Order, the Client must fully complete the relevant form on the Website and send the same after carefully reading the Conditions as well as the features of the product and/or products that the Client intends to purchase. The Client shall also ask Firenze Stile, if desired, to send a tax invoice for the purchase, pursuant to Article 22 of Italian Presidential Decree no. 633/1972.

Correct receipt of the Order shall be confirmed by Firenze Stile by means of a reply via email sent to the email address indicated by the Client. Said confirmation message shall include a summary of the purchase conditions, in accordance with applicable regulations, as well as the details provided by the Client on the Order, so that the Client may check said details and communicate any necessary corrections without delay.

Art. 3 – Prices and Payment Methods

The prices indicated on the Website shall be understood as inclusive of taxes and VAT. Any delivery costs or payment charges shall in any case be notified to the Client via the Website or through these Conditions.

The following payment methods are accepted:

PayPal

Clients may pay via PayPal in accordance with the specific methods set by the same.

Credit card

Where products are purchased using a credit card, the transaction may be performed via the PayPal secure server or another secure server as chosen by Firenze Stile srl.
Under no circumstances and at no stage of the transaction shall Firenze Stile srl be able to access the Client’s credit card details, which shall be transmitted through a secure connection directly to the banking institute that manages the transaction. No electronic record of said details shall be held by Firenze Stile srl and therefore under no circumstances shall Firenze Stile srl be held liable for any fraudulent and unauthorised use of credit cards by third parties at the time of payment.

Bank Transfer

In case of purchase with bank transfer, the Client can find the bank coordinate. The goods will be shipped only after the actual receiving of the payment. If no payment has been received within 5 days from the order, the order will be canceled.

Online security transaction is guararanteed by data cryptographic system and by protected, certified and directed links.

Art. 4 – Delivery of products and associated charges

The products purchased shall be delivered to the address indicated on the Order by the Client within 24-48 hours from Firenze Stile having accepted the Order, at the cost specifically indicated on the Website before placing the Order. Firenze Stile reserves the right to accept or refuse requests for delivery beyond the territories of Italy or Europe. In any case, for deliveries outside the territories of Italy, delivery expenses and lead times may be subject to change.

With reference to requests for deliveries to countries that do not belong to the European Union, any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.

There are additional charges for the basic shipping costs for deliveries to the following particularly difficult and expensive areas:: Campione d’Italia, Livigno, Isole della laguna di Venezia, Isole minore della Sardegna, Capri, Ischia, Procida, Cinque Terre, Lampedusa, Pantelleria, Ustica, Eolie, Egadi, Pontine, Tremiti, Isola del Giglio, Elba, Carloforte (CA), Sondrio, Sirmione. Before placing an order from the following locations, please contact Firenze Stile Srl or the order will be suspended.

The lead times for delivery indicated by Firenze Stile are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.

At the time of delivery, the Client shall be required to check:

• that the number of packages delivered corresponds to the number shown on the delivery note.
• that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).

Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.

Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.

Art. 5 – Right to cancel

Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products.

In order to exercise the right to cancel set out in the preceding Clause, the Client shall send notification to Firenze Stile within the time limits indicated to the following email address customercare@andreaventurashoes.com, or by means of the form provided for that purpose on the Website.

To withdraw from the contract is necessary to:

• Email customercare@andreaventurashoes.com within 14 days from the delivery date. Please include Order Number, Item Code(s) of the item(s) to be returned and state if the return is size exchange or refund.

Size exchange: Items can be exchanged only when a different size of the same Item Code is available. Exchanges for a different Item code are currently unavailable.

Refund: Refunds will be processed as soon as returned items have been checked and accepted. For orders paid by credit card, the refunded amount will be available to customers in roughly 14 days and within their next billing statement. Processing time may vary depending on the credit card company. Orders paid by Paypal or by bank transfer will be refunded to the original account.

The return of the items must be received at the headquarters of Firenze Stile Srl (Via La Casella, 3 / a, 52010 Capolona, AR, Italy) within 14 days of the written authorization by the the Returns Department.

The first return from Italy is free only with Arezzo Sped. The shipping and other eventual costs from foreign countries or expensive places are charged on the customer. The return from foreign countries can be done with any courier the customer wants.

Art. 6 – Return Conditions

The goods must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there being no signs of wear or dirt and in compliance with the following conditions:

• The Security Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use.
• Soles of footwear must be in perfect condition and must not be marked in any way.
• Items must be returned with all original tags, packaging and other accessories (dustbags, garment covers etc.) received with the order. Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
• Transport expenses (and any customs duty, if applicable) arising from the return of the goods shall be borne exclusively by the Client; the first return from Italy is free only with Arezzo Sped; the shipping and other eventual costs from foreign countries are charged on the customer. The return from foreign countries can be done with any courier the customer wants.
• Until confirmation of receipt by the warehouse indicated by Firenze Stile Srl is given, liability for transport shall be borne solely by the Client
• should the goods be damaged in transit, Firenze Stile Srl shall notify the Client, in order that the Client may promptly lodge a complaint against the courier that was used and obtain appropriate compensation; the product shall then be made available to the Client, at the same time as cancelling the request for termination;
• Firenze Stile reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
• Firenze Stile srl shall not be liable in any way for damage, theft or loss that occurs during or as a result of a shipment made for the purposes of returning goods.

Firenze Stile Srl arrange to refund the Client for the whole amount paid, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund.

Firenze Stile Srl may withhold the refund until the returned product is received or until such time as the Client can prove that the product has been properly dispatched, whichever is sooner.

In any case, the Client shall forfeit the right to cancel should Firenze Stile discover any of the following:

• that the returned product and/or its accessories, and/or its packaging are not intact;
• that the product is without its external package and or the original internal packaging;
• that the product is missing some of its integral parts and/or accessories (for eg., fastenings, ties, buckles, etc.);
• The Tag has been removed.

Should the right to cancel be forfeited, Firenze Stile srl shall arrange to return the purchased product to the sender, debiting the shipping costs from the same and, if already refunded, the price of the product.

Art. 7 – Warranties

All products sold by Firenze Stile srl are covered by a warranty of 24 (twenty-four) months for any lack of conformity pursuant to Chapter III of Italian Legislative Decree 206/2005. To benefit from assistance under the warranty, the Client must retain the invoice or the payment receipt, along with the delivery note.

The warranty for lack of conformity shall be applicable provided that the product concerned has been used correctly, in accordance with its intended use and in compliance with the contents of the instructions for usage and laundering provided in and/or with the product.

Should Firenze Stile Srl, for any reason, not be able to provide the Client with a product under the warranty (repaired or replaced), or should repair or replacement be excessively burdensome, due to the value of the product, Firenze Stile may proceed by applying an appropriate discount on the price paid, or by refunding the whole amount paid and terminating the contract.

Where the implementation of the warranty requires the product to be returned, the same must be returned by the Client in its original packaging, complete in all its parts (including packaging and any documentation and accessories).

Art. 8 – Complaints and requests for information

Firenze Stile Srl may be contacted with reference to any complaints or requests for information:

• Email:customercare@andreaventurashoes.com
• Telephone:(+39) 0575 421236

Art. 9 – Privacy

Personal details collected when the Order is placed shall be used by Firenze Stile Srl solely for the purpose of fulfilling the express requests of the Client, in accordance with Italian Legislative Decree 196/2003 and the Privacy Policy shown on this website. Any other use of said details shall take place only with the express consent of the Client.

Art. 10 – Applicable law

The contract for sale set out in these Conditions and its performance shall be governed by Italian Law. Any contrary legal norms and the United Nations Convention on Contracts for the International Sale of Goods shall not be applicable. Should a dispute arise, it shall be submitted to the jurisdiction of the Courts in the town where the Client is resident.

Art. 11 – Copyright

Trademarks, logos and other distinguishing signs on the site belong to their respective owners. The use of trademarks, logos and other distinguishing signs, including reproduction on other websites by unauthorized third parties, is forbidden. The contents of the Site are protected by copyright (text, images and graphics).

Art. 12 – Agreement

The contract supersedes all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties regarding the subject matter of the contract, along with the order, the general conditions relating to the use of the Site and the registration service. Any change or modification to the contract must be accepted in writing by both parties.

Art. 13 – Communications

All communications between the parties shall be made in writing and sent to the address of the other party as specified in the contract and the order. Communications sent to the other party’s email address, as specified on the Site and in the order, are also considered to be written communication. Communications relating to the validity or existence of this Agreement shall be exclusively delivered by hand or sent by recorded delivery.

Art. 14 – Language

The sales agreement is presented in two languages: Italian, English. In case of discrepancies in the translation, the Italian language version shall prevail.

Art. 15 – Online Dispute Resolution

Link to European online dispute resolution website: http://ec.europa.eu/odr